Guarantee and Refund Policy

We stand behind the Review Llama System. If you qualify, follow the system and it does not bring in at least 10 new reviews in your first 60 days, we will refund what you paid for those 60 days. Here is exactly how that works.

The 60-Day Money-Back Guarantee

If you follow the system described below and your business does not receive at least 10 new reviews on the review sites connected to your account within the first 60 days after your account is activated, we will refund the Review Llama System fees you paid for those first 60 days.

The guarantee covers only your first 60 days of service. Fees for any period after the first 60 days are not covered.

New reviews of any star rating count toward the 10. Reviews are counted from the review sites connected to your account during the 60 days.

Who qualifies

The guarantee is available to businesses that, when they sign up:

• Have been in business for at least one year

• Have an existing customer base they serve directly, so there are real customers to ask for reviews

• Agree to follow the review request process we set up with you during onboarding

What following the system means

During onboarding we will show you exactly how to send review requests and how often. Following the system means:

• Finish setup within 10 days of activation, including giving us manager access to your Google Business Profile and completing your onboarding call.

• Send review requests as instructed during onboarding, through Review Llama, to real customers you served during the 60 days, by text, email or review card. At a minimum, this means at least 10 requests.

• Ask every customer, not just the ones you expect to be happy, as our honest review practices require.

• Keep your account active and the review request automation turned on for the full 60 days.

How to request a refund under the guarantee

Contact us through our Contact page or call (866) 773-2428 within 10 days after your 60-day period ends. We will review your account activity with you. If the requirements above were met, we will issue your refund to the original payment method within 10 business days.

We may ask for reasonable confirmation, such as the list of customers you sent requests to. The guarantee applies once per business location.

Subscriptions after the guarantee

The Review Llama System is month to month and you can cancel at any time. Cancellation stops future charges and takes effect at the end of your current billing period. Outside the 60-Day Money-Back Guarantee, monthly fees and setup fees are not refunded or prorated.

Review cards

Review cards are a one-time purchase and are not covered by the 60-Day Money-Back Guarantee. If a card arrives damaged or does not work after activation, contact us within 30 days of delivery and we will replace it at no charge. Otherwise, card purchases are final. Cards included free with the Review Llama System are yours to keep, even if you cancel or receive a refund.

Limited-time offer: while the current promotion lasts, new Review Llama System sign-ups include 3 review cards with free shipping, in place of the usual 1. The included cards have no cash value, and a refund under the guarantee covers only the fees described above. We may change or end the promotion at any time; the offer in effect when you sign up applies.

Billing questions

If you believe you were charged in error, please contact us within 30 days of the charge. We will review it, respond in writing and correct any mistake. Contacting us first is the fastest way to resolve a billing issue.

Contact us

Questions about the guarantee or a refund? Reach us through our Contact page or call (866) 773-2428, Monday to Friday, 10 AM to 5 PM Central. This policy is part of our Terms and Conditions.