Terms and Conditions

These Terms and Conditions (the "Terms") are an agreement between you and LOJO Group, LLC, a Tennessee limited liability company doing business as Review Llama ("Review Llama," "we," "us" or "our"). They cover reviewllama.com, the Review Llama System, Review Llama review cards and any related services (together, the "Service").

Accepting these terms

By using the website, buying review cards or signing up for the Review Llama System, you agree to these Terms, our Privacy Policy and our Guarantee and Refund Policy. If you sign up on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.

You must be at least 18 years old to use the Service.

What Review Llama provides

Review Llama is a reputation management service that runs on the GrowthGenie360 platform. Depending on what you purchase, the Service may include:

• Automated review requests by text message and email, with follow-up reminders

• Review cards that open your review page by tap (NFC) or QR code

• AI-assisted, automatic or manual replies to reviews

• Video testimonial collection

• Google Business Profile and social media posts featuring your reviews

• A website review widget and a combined review inbox

• Done-for-you setup, onboarding and support

Features may change over time as we improve the Service or as third-party platforms such as Google, Facebook and Yelp change their own rules and tools.

Your account and access

You agree to give accurate information, keep your login details secure and tell us promptly about any unauthorized use. To set up and run the Service, you will grant us access to your Google Business Profile and, if you choose, your Facebook and Instagram pages. You can remove that access at any time, but some features will stop working.

Your Review Llama account is for the business or businesses you own. It may not be shared with or resold to businesses you do not own.

Plans, billing and cancellation

The Review Llama System is billed monthly in advance to the payment method on file, starting on the day you sign up. Review cards are a one-time purchase. Prices are shown on our Pricing page at the time of purchase and do not include any applicable taxes.

The Review Llama System is month to month. You can cancel at any time by contacting us. Cancellation stops future charges and takes effect at the end of your current billing period. Fees already paid are not prorated or refunded, except as described in our Guarantee and Refund Policy. Review cards you have purchased are yours to keep.

If a payment fails, we may pause the Service until the balance is paid. We may change our prices with at least 30 days' notice before the change applies to you.

Your responsibilities when contacting customers

Review Llama sends review requests to your customers on your behalf, using your business name. Because those messages come from your business, you are responsible for making sure you are allowed to send them. You agree that:

• You will only upload or send requests to people who are actually your customers and who have given you any consent required by law, including consent to receive text messages under the Telephone Consumer Protection Act (TCPA) and similar state laws.

• You will honor opt-out requests. Recipients can reply STOP to any text to stop receiving messages, and every email includes an unsubscribe link.

• You will not use the Service to send marketing unrelated to reviews, or to send messages that are misleading, harassing or unlawful.

• You will cooperate with the text messaging registration requirements of the mobile carriers, such as business and campaign registration.

Honest review practices

Review sites and federal law, including the Federal Trade Commission's rule on consumer reviews and testimonials, have clear rules about how businesses may ask for reviews. To protect your business and your listings, you agree that you will not use the Service to:

• Write, buy or post fake reviews, or reviews from people who are not real customers

• Offer discounts, gifts, payments or other incentives in exchange for a review, or for a positive review

• Ask only happy customers for reviews, or keep unhappy customers from reaching your public review page

• Pressure, threaten or mislead customers to change or remove an honest review

• Review your own business, or have employees or family members review it without clearly disclosing that relationship

Review Llama is designed so that every customer who receives a request has a direct path to your public review page. We may suspend features or your account if we believe the Service is being used in a way that breaks these rules or a review site's policies.

Video testimonials

If you use video testimonials, customers may record or upload short videos through a link you send. You are responsible for how you use those videos. Before using a customer's video in advertising or on social media beyond your own review widget, you should have the customer's permission for that use. You can hide or remove any video from your widget at any time.

Review cards

Review cards link to the review page you choose when you activate them, such as your Google Business Profile or Facebook page. You can activate up to five cards at once, and cards are usually live within 24 hours. We can change where a card points if you ask us through our Contact page.

Cards ship to addresses in the United States and usually ship within 3 to 5 business days, then arrive within 5 to 7 business days. Card scans and taps depend on the customer's phone and on the review site being available; we do not control either.

No guaranteed results

We work hard to help you earn more reviews, but customers decide whether to leave a review and what to say. Review sites decide whether to publish, filter or remove reviews, and search engines decide how your business ranks. Apart from the specific promise in our 60-Day Money-Back Guarantee, we do not guarantee any number of reviews, star rating, ranking, traffic or revenue.

Intellectual property

The Service, the Review Llama name, logo and llama character, and the content of this website belong to LOJO Group, LLC or its licensors. You may not copy, resell or create derivative works from them without our written permission.

You keep ownership of your business's content, including your logo, your customer list and the reviews and videos your customers share with you. You give us permission to use that content only as needed to provide the Service to you.

Third-party platforms

The Service connects with platforms we do not control, including Google, Facebook, Instagram, Yelp, mobile carriers and payment processors. Your use of those platforms is subject to their own terms. We are not responsible for their availability, their policies or any action they take on your account or your reviews.

Suspension and termination

We may suspend or end your access to the Service if you break these Terms, misuse the Service, fail to pay, or if continuing would expose you, your customers or us to legal risk. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.

When your subscription ends, automated requests, replies and posts stop. Your review cards keep working for the link they were last set to, but we may not be able to change that link after your account closes.

Disclaimers and limitation of liability

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent allowed by law, we will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, lost data or business interruption. Our total liability for any claim related to the Service will not exceed the amount you paid us for the Service in the three months before the claim arose.

Some states do not allow certain limitations, so some of these may not apply to you.

Indemnity

You agree to defend and hold harmless LOJO Group, LLC from claims, fines and costs, including reasonable attorneys' fees, that arise from the messages you direct us to send, the content you provide, or your breach of these Terms or of any law, including messaging and consumer review laws.

Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law rules. If you have a concern, please contact us first so we can try to resolve it informally. If we cannot, any legal action will be brought in the state or federal courts located in Tennessee, and you and we consent to those courts' jurisdiction.

Changes to these terms

We may update these Terms from time to time. If a change is significant, we will give at least 30 days' notice by email or in your account before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.

General

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies they reference, are the entire agreement between you and us about the Service.

Contact us

Questions about these Terms? Reach us through our Contact page or call (866) 773-2428, Monday to Friday, 10 AM to 5 PM Central.